a letter I've drafted to enterprise rentacar, the agency that provided our (overpriced) vans.
"To whom it may concern: there were several deficiencies we noticed in our vans rented for the h2c race.
To begin, the child safety lock would not disengage. This is akward when we're using the vans to drop off and pick up runners-36 times. Your support staff was less than helpful in finding a workaround.
Beyond this, other complaints include, in no particular order: The lighter plugs would not work, the winshield sprayer was out of fluid (which we had to replace ourselves), the gas guage would vary depending on factors of elevation, slope of surface, and how many people were in the van.
Also, who doesn't gas up rental cars? And really, check your engines and turn off the check engine light when you do. This check should include whether the car rattles uncontrolably when the gas pedal is depressed.
I don't mean to tell you how to do your job, but with the highway robbery you call your 24 hour h2c rental agreement, we expected a little more."